Hotel Information

We include useful information to make your trips as simple and easy as possible:

Please present a valid photo ID and the credit card used in the reservation.

Check-in: after 3:00 pm
Check-out: before 12:00 pm
Luggage storage: if you arrive early or want to leave later, we can store your luggage for free, while you are exploring the city and / or the beautiful beach.

Smoking policy: you cannot smoke inside the rooms, a fine of USD 200.00 will be paid for violating our policy.

Animals are not allowed.

From May 1, 2020 breakfast is NOT INCLUDED in the room


Regular policy : Cancellations received up to 14 days before arrival, if you keep 100% of the stay.

Christmas Policy : In the CHRISTMAS period, December 23 - January 07, cancellations received up to 45 days before arrival will be retained 100% of the stay.

NON-REFUNDABLE Policy: Reservations with offers from May 1 to December 15 - from April 1 to June 30 - from September 1 to October 31 with a NON-REFUNDABLE rate, payment will be made at any time from the Reserve confirmation

After the first night a customer does not arrive, it is a NO SHOW reservation and the room is free to sell, if a customer arrives a day later or more, the reservation is no longer active.

Address: Calle Andrómeda Este, Manzana 10 Lot 17, CP 77780, Tulum, Quintana Roo, Mexico
Phone number: +52 984 8025806 - Email:

How to get there: From Cancun or Playa del Carmen, take state road 307 to Chetumal, enter Tulum at the second traffic light turn left and the first left, we are behind Scotiabank. From Cancun to Tulum, you can take an ADO bus or a small mini van, or a taxi, which costs around 140 USD. We can book a private carrier, a very comfortable car, directly from the Cancun Hotel; The cost is 99 USD for 1-2 people. If you need private transportation, please send me an email.

If you have additional questions, do not hesitate to contact us; Our reception is available to you 24 hours a day, 7 days a week.

Have a wonderful day, see you very soon

Staff Hotel Posada 06 Tulum